Cancellation & Refund Policy

This Cancellation & Refund Policy outlines the terms and conditions for subscriptions, job posting packages, and paid services purchased on Cykruit by employers and hiring organisations.

Job seekers use Cykruit free of charge; therefore, this policy applies specifically to paid employer products, premium listings, and subscription tiers.

Paid plans (Starter, Growth, and Enterprise) are billed on a recurring basis — monthly or annually — depending on the billing cycle selected at checkout.

All prices are quoted in Indian Rupees (INR) or designated local currency and are inclusive of applicable taxes (including 18% GST) as displayed during checkout.

Subscriptions automatically renew at the conclusion of each billing period unless cancelled prior to the renewal date.

You may cancel your recurring subscription at any time directly from your Employer Dashboard under Settings > Subscription.

When you cancel, your subscription remains active through the end of your current paid billing period. You retain full access to your active job listings, candidate messages, and team seats until that period expires.

No further renewal charges will be applied after cancellation.

Full or prorated refunds are considered in the following circumstances:

• Duplicate Billing / Billing Errors: If your account is inadvertently charged more than once for the same billing cycle due to a technical error.

• Technical Unavailability: If a major technical failure on our platform prevented you from using core features of your subscription for more than 72 consecutive hours.

• First-Time Purchase Guarantee: If you purchased a paid plan for the first time and submit a refund request within 7 calendar days of your initial purchase, provided no featured jobs or candidate contacts have been actively utilized.

Refunds will generally not be granted in the following cases:

• Mid-cycle cancellations for monthly plans once the plan features (such as active job slots or AI applicant ranking) have already been used.

• Accounts suspended or terminated due to violations of our Terms of Service (e.g., fraudulent job postings, spam, harassment, or misrepresentation).

• Failure of an employer's posted job to attract a specific quantity or quality of applicants, as hiring outcomes depend on market variables.

Approved refunds are processed via our payment gateway (Razorpay) back to the original method of payment (credit card, debit card, UPI, or net banking).

Once issued, refunds typically reflect in your bank account or card statement within 5 to 7 business days, depending on your financial institution's processing cycles.

You will receive an automated confirmation email with the transaction refund reference ID once the refund has been initiated.

To request a refund or raise a billing inquiry, please email our billing team at info@cykruit.com with your account email address, company name, payment reference/order ID, and reason for the request.

Our team reviews all requests within 2 business days.